Billing Overview

TyneBase's pricing plans, billing cycles and payment options. TyneBase offers flexible pricing plans designed to scale with your organization's needs. From free plans for small teams to enterprise solutions for large organizations, we have options for every use case.

Pricing Plans

Base Plan (Free)

Perfect for individuals getting started with knowledge management.

Features:

• 1 solo account
• 100 documents
• Basic AI features (10 credits/month)
• Community support
• Standard branding

Pro Plan

Ideal for growing teams that need more power and flexibility.

Price: £29/month

Features:

• Up to 10 users
• Unlimited documents
• 1GB storage
• Advanced AI features (100 credits/month)
• Email support
• Custom domain

Pro Plan (Advanced)

Designed for larger teams and organizations with advanced needs.

Price: £99/month

Features:

• Up to 50 users
• Unlimited documents
• 10GB storage
• Premium AI features (500 credits/month)
• White-label branding
• Advanced analytics
• Custom Domain
• Priority Support
• Audit logs

Enterprise

Consult Sales for custom solutions for large organizations with specific requirements.

Features:

• All pro features
• Unlimited users
• Unlimited documents
• Dedicated support
• Rollover AI credits
• Full white-labeling
• Custom integrations
• On-premise deployment option

Billing Cycle

Monthly vs Annual

• Monthly: Pay month-to-month with flexibility
• Annual: Pay for 12 months and get 2 months free (17% discount)
• Custom: Enterprise plans with flexible billing terms

Payment Methods

We accept various payment methods to make billing convenient:

• Credit/Debit cards (Visa, MasterCard, American Express)
• Bank transfers (ACH, SEPA)
• Purchase orders (for enterprise customers)
• Invoicing

Usage-Based Billing

AI Credits

AI features use a credit-based system:

• Text Generation: 1 credit per 1,000 words
• Document Analysis: 1 credit per 10 pages
• Video Processing: 10 credits per minute of video
• Image Generation: 5 credits per image

User Overages

Add more users to your plan anytime:

• Pro: Custom pricing
• Enterprise: Custom pricing

Invoicing and Receipts

Automatic Invoices

• Invoices generated automatically on billing date
• Detailed breakdown of charges
• PDF download available
• Email delivery to billing contacts

Receipts

• Instant receipt for every payment
• Tax information included
• Expense reports available
• Historical access to all receipts

Managing Your Subscription

Upgrading Plans

• Upgrade anytime with prorated billing
• Immediate access to new features
• No data migration required
• Support team assistance available

Downgrading Plans

• Downgrade at the end of billing cycle (You cannot downgrade from Enterprise)
• Data retention policies apply
• Some features may become unavailable
• Export data before downgrading

Cancellation

• Access until end of billing period
• Data export options available
• Reactivate subscription later